HELP > Frequently Asked Questions (FAQ)

This page is updated regularly to provide answers to questions we receive most often. Can't find the answer to your question here? Click here to ask us directly.

Shipping

How do I track my order?


Once your order has shipped you will receive a confirmation email which includes a tracking number.




Do we provide International Shipping


Yes, but due to Covid19 pandemic, International shipping may take an extended delivery date. Once the restrictions are lifted we will resume all International delivery dates.





Returns

What is our returns policy?


If you are not 100% satisfied with your purchase, you can return your order for a full refund within (30) days from the date of purchase. The returned or exchanged items must be in re-saleable Condition: unworn, unused, unwashed, and in the original packaging with all original tags attached. Customers are responsible for return shipping costs. Once your return is received and inspected by Mokeboy's Return Department (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.




How do I return an item?


For all returns please fill out our contact form above.





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